At Nikitis Infocom Pvt Ltd, we strive to deliver the highest quality of IT services, including website designing and software development. Below are our refund guidelines to ensure transparency and clarity:
Refund Eligibility

• Service Not Initiated: Refunds will be provided if the project has not yet started.
• Scope of Work (SOW): Refunds are only applicable if the agreed-upon deliverables are not met or if we fail to initiate the project within the agreed timeframe.
• Partial Refund:
• If the service is partially completed and the client requests termination, a partial refund may be granted based on the work completed.
• No Refunds:
• For completed services or after final project approval.
• If delays or issues are caused by the client (e.g., lack of communication, delayed feedback, or content).

Refund Process

• Request Submission: Send a written request to [info@nikitis.co.in] with your project details and reason for the refund.
• Review Period: Refund requests will be reviewed within 7 business days.
• Resolution: Approved refunds will be processed within 14 business days to the original payment method.

Additional Information

• Refunds will not cover third-party services (e.g., hosting, domain registration, plugins, etc.).
• Any disputes will be resolved under the jurisdiction of  New Delhi.